Refunds & cancelling
Last updated 20 October 2026
Your legal right to cancel (UK and EU)
If you're a consumer in the UK or EU, you have a legal right to cancel your plan within 14 days of the day you buy it, without giving a reason, and get a full refund of what you paid. Our money-back guarantee below gives you at least this, and also covers monthly renewals and the add-on. To cancel, tell us clearly, for example by emailing support@rahasleep.com, or use the form below. We'll refund you within 14 days of hearing from you, using the payment method you used.
Cancellation form (optional)
To: Raha Sleep (Joe Kaprielian), P.O. Box 1233, Mazaraat Yachouh, Lebanon, support@rahasleep.com
I hereby give notice that I cancel my contract for the Raha Sleep plan, ordered on [date]. Name: [ ]. Email used to sign up: [ ]. Date: [ ].
Wherever you live
Customers in the UAE, Saudi Arabia, the rest of the Gulf and everywhere else get the same money-back guarantee below, in addition to any rights your local consumer law gives you.
14-day money-back guarantee
If Raha Sleep isn't right for you, ask for a refund within 14 days of any charge and we'll refund that charge in full. That includes your first 7-night charge, your monthly renewals and the optional add-on. No questions asked.
How to ask
Email support@rahasleep.com from the address you signed up with, or reply to any receipt. You can also ask Paddle, our reseller, directly: go to paddle.net, look up your order and choose "Request refund". Refunds go back to your original payment method, usually within 5–10 business days. If you're in the EU, you can also use "Request withdrawal" in Paddle's customer portal.
After 14 days
We can't normally refund charges older than 14 days. This doesn't affect your legal rights, including if something we provide is faulty or not as described. Cancel anytime to stop future charges; you keep access until the end of the period you've paid for.
How to cancel your plan
Use "Manage or cancel my plan" in your sleep room, or email support@rahasleep.com and we'll do it for you. We also email you about 2 days before every charge, with a link to cancel.